7800 Sand Lake Rd #211, Orlando, Florida

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If you are in the hospitality industry, the term “Moment of Truth” may sound familiar. The phrase was coined by Jan Calzon, former president of Scandinavian Airlines in 1986 as “anytime a customer comes into contact with any aspect of a business, is an opportunity to form an impression.” For many years, hospitality companies used this concept to create customer service success. But now, more than ever, is the time to “zero” in on another moment.

New Forgivable Loans for Small Businesses
The US government has authorized emergency economic relief assistance for businesses that qualify for the Paycheck Protection Program.